Note to the Customer:

This document is very important. Please read it carefully. It tells you about our procedures, what to do if any problems arise and also about your rights and obligations and Xpress Sign’s rights and obligation.

 

Board orders

Xpress Signs will not accept any board movements given by telephone. All board movements must be in written format. Orders can be submitted either through our web site, via linked systems using our API or other third party integrations. Orders may also be submitted by email (orders@xpresssigns.co.uk).

 

Working hours

Upon receiving a written request your residential board movement will be completed within 24 to 48 working hours. Xpress Signs office hours are 9.00am to 5.00pm Monday to Friday. Board orders received after 5.00pm will be processed the following working day. The office is not manned during weekends, however board movements shall continue to be actioned in alternate areas every other Saturday. Commercial board movements may take longer to complete due to various factors.

 

Prices

All charges in this document are subject to VAT. For board movements only there will be a minimum fee of £30.00 per month, per office. If the total sum of board movements is greater than £30.00 then there will be no minimum charge. Xpress Signs reserve the right to alter any charges by giving the Customer at least 4 weeks written notice.

 

Printing

Xpress Signs provide a complete service to their clients, whilst Xpress Signs are happy to use existing stock, once finished, Xpress Signs require that future stock is fabricated in house. This ensures consistent quality for our clients and the removal of any lead time for stock shortages.

Xpress Signs will not proceed to print until a proof has been signed and returned as confirmation of approval. If after the proof has been approved and printing is complete the client wishes to make changes to the design or layout of the order, the client will be liable for the full cost of the original order and will be charged the full price for any subsequent orders made. PVC and fabrics will expand and contract, please ensure a small tolerance is acceptable. Pantone matches are not always possible with some materials and finishes. All quotations provided are valid for six weeks only.

 

Deposit

Before any board movements commence Xpress Signs respectfully request a security deposit of £200.00 per office, on which no arising bank charges will be made or interest paid. If either party cease doing business the deposit of £200.00 will be refunded less any outstanding monies owing.

 

Payment

Board Movements Invoices are issued at the beginning of each month with a print out of each individual board movement. Xpress Signs offer a 30 day credit facility on all payments during which time any queries must be raised.

Printing Invoices are issued at the time of going to print. Xpress Signs offer a 30 day credit facility on all payments during which time queries must be raised.

Payments should be made by BACS, our bank details can be found at the bottom of all invoices. Delayed payments could result in further action being taken against you, further orders will be refused from the date the payment fell due and future sign movements will be suspended until full payment has been received. Xpress Signs may terminate any business arrangement with a Customer should they fail to comply with the above credit agreements.

 

Xpress Sign’s liability to you

Except as specified in this document any terms or condition are hereby expressly excluded and the provisions of this clause specify the entire liability or Xpress Signs to you whether arising in contract, tort (including negligence) or otherwise.

Xpress Signs does not exclude liability for:

1. i) direct physical damage to or physical loss of your property resulting from Xpress Sign’s negligent acts or omissions and which arise out of the performance of Xpress Sign’s obligations under this document; or

ii) death or personal injury to persons resulting from Xpress Sign’s negligence.

Subject to (i) above:

Xpress Signs shall not be liable to you for any direct loss or damage (whether physical, financial or otherwise), nor for any loss of profit, loss of revenue or loss of business, nor for any indirect, contingent or other consequential loss howsoever arising.

Xpress Signs are not responsible for the maintenance and upkeep of signs once they have been erected. The sign remains the property of the estate agent for the duration of its use.

Repairs

Where Xpress Signs are required to investigate a repair we will first assess the damage before the repair is carried out to ascertain which party is liable. When Xpress Signs is liable for the repair subject to weather conditions it will be completed three weeks from the date of investigation.  

 

Factors beyond Xpress Sign’s control

Xpress Signs will not be responsible for any failure to perform its obligations under this Agreement or for any subsequent repairs due to causes beyond its control including: fires, floods, earthquakes, adverse weather, explosions, accidents, acts of public enemy, wars, rebellions, insurrections, sabotage, epidemics, quarantine restrictions, labour disputes, labour shortages, transportation embargoes or failures or delays in transportation, inability to secure raw materials or machinery for the manufacture of its products, acts of God, acts of government or any agency thereof (including denials or onerous restrictions on required export licenses), and judicial actions.

 

Governing Law

This Agreement is governed by the laws of England.

 

General provisions

If any provision of this Agreement is declared void, invalid or illegal the legality of any other provisions and of the entire Agreement will not be affected thereby. The parties will negotiate in good faith to replace any such invalid or illegal provision with a valid and legal substitute provision that is as similar to the original as possible. This Agreement may not be assigned by you without prior written consent of Xpress Signs. If any provision of this agreement is declared void, invalid, or illegal, the validity or legality of any provisions and of the entire Agreement will not be affected thereby. No modification of this Agreement will be binding upon you or Xpress Signs, unless such modification is in writing.